Why this GP is haunted by a patient-centred care failure

Giving patients exactly what they want is a recipe for disaster - just look at the National Disability Insurance Scheme, writes Dr Pam Rachootin

I am still haunted by a patient who knew exactly what he wanted and wasn’t satisfied until he got it.

He had been impressed by a hospital registrar decades earlier and decided that he wanted to see this same doctor for a complete check-up.

The doctor was now a specialist in a field that was not at all relevant to the patient’s medical history.